We know how disappointing it can be to receive a negative review on our site. BusinessBid's default position is not to delete, censor, or edit reviews. We value honesty and transparency, and therefore a review will only be removed if there was no quote sent to the customer or if the review violates our Terms & Conditions. We do, however, encourage you to respond to the review and/or reach out to the customer if you feel there is an opportunity to do better. Review responses are best when they succinctly state your thoughts in friendly yet professional tone. A quality response should explain any points in the review you want to clarify for future customers.
If you would to discuss a particular customer review or would like BusinessBid assistance to respond to thet review; you can send a request by raising a ticket through your account.