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In today’s modern world, technology plays an integral part in the way we do business. Businesses in Dubai are no different. Some businesses are heavily reliant on technology and some are less dependent but we all can agree there are no businesses which do not use technology in some form or the other.

Every business needs to have a fair idea of what role technology is expected to play in their business and also what exactly they require terms of IT equipment and IT services. Hire a good IT solution company who can assist you with your technological planning and deployment. Now let us look at the four D’s which are key to achieving a good IT infrastructure – Determine, Develop, Deploy and Document.

Determine your IT requirements

Firstly you need to have clarity on the role of technology and the value it brings to your business. Once you determine this then you will be able to associate the specific functions with the IT requirements. This will help you to then relate associated functions your business is looking to perform with the help of technology. Once you determine this, it will allow you to move to the next stage of developing a checklist or a document of procurement and purchases. As your business grows its always better to have a “Technology Plan” which should include all your IT requirements and purchases documented.

Going about it in an unplanned manner can either overwhelm you or confuse you on what you actually require and what you don’t as many experienced IT solution companies will tell you.

Develop IT Requirements

Developing your IT requirements should be not be focussed merely on the actual technical configurations but the focus area should be mainly on what you aim to accomplish with your IT requirements. Try to be precise and accurate as possible, for example the aim should be “Our email server should be able to transfer large file attachments within 10 seconds rather than saying the email server should be able to send files of 8MB or 10 MB super-fast”.
Look at some of the tips below which should help you with your “Technology Plan” for your IT requirements:

• Purpose: Are the systems being implemented to store a large amount of customer details and access them and manage them as required? Or are the systems expected to perform complex financial transactions?

• Usage: is the technology system being used 24 hours X 7 days a week? Are there busy periods which have high traffic? Are there critical times where you need to stay connected to the internet and be online?

• Personnel: Who will be primarily using them? Do you have staff that are based completely within the office at all times? Or do you have sales people who are away from the office and rely on smart devices and do they need to be connected to the office network for data?

• Roadmap: How will your growth plans be managed? Will you have more users and would you require a bigger server space? Would you require more handsets and voice capabilities to connect to a new branch office or an overseas supplier? How will you accommodate such expansion?

When developing these requirements always keep optimization, efficiency, sustainability and your carbon-footprint in mind as these areas of consideration will help you in the long run with your “Technology Plan”.

Deploy IT Requirements

The next stage is about the deployment of your IT requirements which will include physical installation and virtual installation as required. Adequate due diligence needs to be taken on how this is managed.
• Where is your hardware placed, are they easily accessible and can they be serviced easily?
• Are your softwares and applications installed correctly with the right licenses and credentials?
• Are your systems protected from security threats and data compromise?
• Do you have adequate back-up and redundancy measures in place?
• Are they performing to optimum levels?
• Are your systems supported under a maintenance contract?


• Managing Information: As your business grows you will be adding more data and information into your business every minute. All this data and information needs to be managed well with a good knowledge management system and processes. For example
• How often are your anti-viruses updated?
• How often are the back-ups performed?
• What are new systems or services which need to be up upgraded or purchased?

The best way to manage them is via simple and accurate documentation, which ideally should be maintained by your internal IT team or personnel so there is accountability on its accuracy and relevance.

So if you are a new business with technology requirements or an existing business which is looking for its return on investment, engage a professional IT solution company in Dubai for the best results and advice.'


Sam is the Executive Director at BusinessBid; a successful technology and business services manager having held successful leadership positions with global organizations. Sam believes finding an experienced service provider shouldn't be a challenge but an easy process and seamless process. Sam loves traveling and is a poker shark.

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